Service Plan Options
CCS Midwest offers a wide range of Service Plan options. These plans from preventative maintenance to priority repair within hours, allow us to match your internal operating requirements with the right plan.
CCS Service Plan Options
Service Plan Features | Standard Warranty | No Contract (T&M) | SPPP | SPPP w/PM |
|---|---|---|---|---|
Service Operations Center – Remote Help Desk Support |  | Billable | | |
Service Portal Access |  | | | |
2 Business-hour phone response time | | | | |
16 Business-hour onsite response time | | | | |
Covers All Onsite Labor Charges | | | | |
Unlimited Telephone Support (M-F, 8A-5P) | | | | |
Loaner Equipment (when available) | | | | |
Manufacturer Warranty Facilitation | | Billable | | |
15% Discount on Replacement Parts | | | | |
Semi-annual Preventative Maintenance | | | | |
Free Refresher Training During Preventative Maintenance Visits | | | | |
Out of Manufacturer Product Repair | Billable | Billable | Billable | Billable |
Consumable Parts Replacement | Billable | Billable | Billable | Billable |
Duration | Billable | Billable | Billable | Billable |
